Frequently Asked Questions
If your questions aren’t answered here, please contact us at Native Jewelry Gallery. We’re happy to help!
What payment methods are excepted?
We take Visa, Mastercard, American Express, Discover, Paypal. If this payment method does not work for you, please email us at nativejewelrygallery@gmail.com for other options.
Do you convert earrings to clip on?
We can convert easily any earring on a French wire or ball post to a clip-on earring. The cost of the sterling silver converter is $4.00. If the earring is a post earring that you wish to convert, please e-mail us on the possibility of converting it to a clip-on earring. This will depend on the post earring and how it was made.
How do I determine my bracelet size?
The easiest way is to measure your wrist with a tape measure or use a string and then measure the string with a ruler. Add the inside measurement of the bracelet to the opening measurement for total circumference. In our measurements of bracelets we give the inside measurement plus the gap opening. Bracelets that are adjustable are easiest to fit for size and comfort. Turquoise inlay bracelets with the turquoise going around the bracelet in a row are usually not adjustable.
Do you repair jewelry?
We offer a 3 month workmanship warranty free of charge – no cost to customer. Items that have been damaged or broken will only be charged actual repair costs from the silversmith and shipping. We only repair items purchased from us.
How to care and clean Native American Jewelry?
We highly recommend cleaning your Native American jewelry with a polishing cloth (excluding the stones) and storing your jewelry in a zip lock bag to prevent tarnish. Soft clothes and tissue may also be used. Your stones should be kept away from harsh chemicals, cleaning detergents and heat. Some stones can be permanently damaged if cleaned in an ultrasonic cleaner. Check out Caring for Native American Jewelry for our care tips.
Does Native Jewelry gallery buy or trade jewelry?
Not typically. We only buy jewelry from the our Native American Artist that we are already associate with or from our suppliers.
Does Native Jewelry Gallery sell in bulks, wholesale?
Yes, please email the business owner for more details. nativejewelrygallery@gmail.com
Does Native Jewelry Gallery have a store location?
We are open for business as of March 2017 in uptown Sedona, you can find more details on our contact us page.
What is your EXCHANGE and RETURN policy?
If someone needs to return something we ask that it is returned within 10 days of receipt and in original condition. There will be a deduction of 20 % off the price of the item for refunds due to merchant & restocking fees.
Want to exchange? Sure. 10 day exchange policy, simply email us the item that you would like to exchange it for so we can guarantee to hold it for you until the other item is returned. You will be responsible for all shipping back and forth.
Shipping
All items are shipped shipped priority mail and insured for the full amount through USPS. You will receive a tracking number once item has been shipped. All jewelry will be placed securely in a jewelry box before packaged. All pottery and artifacts will be wrapped in bubble wrap and double boxed.
How to tell it is Authentic?
We give a Certificate of Authenticity and Article on the Artist with every piece of Native American Indian jewelry that you purchase from us. Your purchase is 100 % Satisfaction Guaranteed.